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Rollback changes the deployed version or removes a policy assignment; it does not erase the decision history that explains the incident.

Roll back a machine

  1. Go to Admin → enforcement, expand the affected machine, and identify its last known-good policy set.
  2. Select edit, restore those versions and effects, and apply the new deployment.
  3. Wait for machine check-in, then verify the reported deployment.
  4. Open Observe → policy and the affected sessions to confirm valid work is no longer blocked.

When to roll back

  • A policy blocks an expected production action.
  • Match volume is materially higher than the observed rollout predicted.
  • A policy depends on fields that an integration does not provide.
  • A new version changes behavior outside the intended failure mode.
After rollback, open the affected sessions and identify the condition that caused the false positive. Create a new version, test both the unsafe and legitimate cases, then repeat the observe phase.
Pausing enforcement can be appropriate during an incident, but it widens exposure for every active policy in that scope. Prefer rolling back the specific policy version when possible.